How to raise a complaint with TravHawk and what happens next.
Last updated: June 2025
TravHawk Technologies Ltd, registered in England and Wales under company number 14331306. Registered office: 86-90 Paul Street, London, EC2A 4NE.
TravHawk aims to resolve problems quickly and fairly. If something has gone wrong with your service, billing or order, please tell us so we can put it right.
You can raise a complaint by:
Please include your name, account or order reference, contact details and a clear description of the issue.
We will acknowledge your complaint promptly and investigate it. We aim to provide a substantive response within eight weeks. If we need more time, we will keep you informed.
If we cannot resolve your complaint to your satisfaction, you may be entitled to refer the matter to an alternative dispute resolution scheme or to Ofcom, depending on the nature of the complaint. We will tell you about any applicable scheme when we send our final response.
TravHawk Technologies Ltd, registered in England and Wales under company number 14331306. Registered office: 86-90 Paul Street, London, EC2A 4NE.
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